Booking Terms and Conditions
For bookings made before 24th March 2020 (the date on which the UK Government applied strict travel restrictions) we are applying more generous cancellation terms. You can find our Covid-19 Cancellations Terms here.
For bookings made after 24th March 2020, our terms are as detailed below.
All direct bookings require a deposit payment at the time of booking with the balance due 7 days in advance of arrival. The balance will be taken from the same card as originally used for the booking.
If you have chosen our non-refundable option (which has been offered and accepted in return for a discounted rate) then full payment can be taken at any time from when the booking was made, and there are no refunds for cancellations or other changes.
Payment is accepted by Visa or Mastercard credit and debit cards. We can also accept payment by electronic bank transfer (from UK bank accounts only) but you will have to book via telephone or email to use this option.
Cancellation Terms – (excludes non-refundable bookings)
Where you have booked on our standard terms (i.e. not using our non-refundable option) the following cancellation charges apply:
- If you cancel at least 7 days before arrival then no further payments beyond the deposit are due.
- If you cancel less than 7 days before arrival (or in the event of non-arrival) you will be charged for any outstanding balance on your entire booked stay.
COVID Cancellation Terms (includes non-refundable bookings)
If Inverglen Guest House is required to close as a result of Covid-19 (or any other notifiable human disease) then we will either refund all payments made in full, or you may elect to accept a full credit note valid against a future stay. Terms and conditions apply to credit notes and these will be confirmed to you when the option is offered so you can make an informed decision.
Inverglen Guest House will not be responsible for any additional costs or losses you may incur as a result of us having to close. These terms apply only for stays due to commence during the period we are required to be closed.
Cancellation Terms for Non-Refundable Bookings
Our Non-Refundable bookings are strictly non-refundable for any reason, except as detailed in the COVID Cancellation terms detailed above.
Medical Conditions and Self-Isolation
If within 14 days of check-in you have:
- had Covid-19 symptoms
- been tested positive for Covid-19 (or are awaiting the results of a Covid-19 test)
- knowingly come into close contact with someone who has had Covid-19 symptoms or tested positive for Covid-19
You will not be allowed to check-in and will be asked to return home as per Government guidelines on travelling. If you cancel because of any of the above, we will allow you to reschedule free of charge to any available dates within the 12 months immediately following your original booking dates.
If while staying with us you should exhibit virus symptoms, be tested positive, or be advised to self-isolate by the official Test and Protect service you must inform us as soon as possible and, if you reasonably can, check out immediately and return home as per Government guidelines on travelling.
If you are unable to check-out immediately you must self-isolate in your bedroom, only leaving for medical reasons, or if you can, to return home using your own private transport. If you do self-isolate with us you will be charged for every additional night you spend with us beyond your original booking. We can arrange to have extra food, medical and other essential supplies delivered to your room but this will be charged for at cost price plus 20% service charge.
If you decide to check-out early due to any of the above reasons you will be emailed a credit note for unused nights of your stay. Credit notes are subject to terms and conditions which will be detailed when the credit note is issued.
International Guests – Many guests who have travelled from overseas are required to self-isolate on arrival into the UK and/or Scotland. If you are arriving from one of these restricted countries you will be asked to advise details of the address at which you self-isolated for the required period. If you arrive at Inverglen Guest House and cannot prove that you have followed the prevailing rules relating to self-isolation then you will not be allowed to check-in and will be required to contact the appropriate authorities. In these circumstances, you will still be liable for the full cost of your booking as you will have breached the UK and or Scotland regulations regarding self-isolation.
We strongly recommend that you have adequate travel insurance to cover you in the event of cancellation or curtailment. This advice applies to all guests, including those who live in the United Kingdom.
If you need to Cancel
You can cancel your booking either by email to [email protected] or by telephone (+44 (0)1463 716350). If you do cancel your booking you must obtain email confirmation from us that the booking has been cancelled otherwise your card may still be charged.
Please note that the above payment and cancellation terms only apply to bookings made directly with Inverglen Guest House via our website, by email or by phone. If your booking is made via a third party agency or third party websites then alternative terms may apply. You should contact the appropriate third party to determine the terms and conditions they are applying.
Cancellation & Payment Terms (Travel / Booking Agents)
For all bookings via travel or booking agents the following cancellation terms apply:
- For cancellations (or a reduction in booked nights) more than 14 days before arrival, no cancellation charges apply.
- For cancellations (or a reduction in booked nights) less than 14 days before arrival, we will charge for each cancelled night.
Travel / Booking Agents can cancel (or amend) bookings either by email to [email protected] or by telephone (01463 716350). Please ensure you obtain email confirmation from us that the booking has been cancelled otherwise the booking will not be deemed as cancelled and payment will be required.
Payment is required in full at least 7 days before the guest is due to arrive. Where an agent requires us to raise an invoice then that invoice may be raised up to 30 days before arrival and must be settled in full within 14 days of the invoice date. The requirement for us to raise an invoice must be notified at the time of booking.
Where we offer discounts for multi-night stays the requirement is that the nights must be consecutive and all for the same room. Discounts cannot be given for non-consecutive nights, or where the booking requires a change of rooms, or where the occupants of the room change during the period of the stay.
If you subsequently change the number of nights for your booking so that it no longer qualifies for the multi-night discount then the booking will be updated to reflect the non-discounted price.
All rooms bookable online have a maximum occupancy of 2 people (including children/babies).
The maximum occupancy is strictly enforced.
Arrival Times & Check-out
We will contact you in advance of your stay to agree an arrival time. Failure to agree a time with us may result in you not being able to access the premises. Please note that the premises are often unoccupied before 4:30 pm.
If you plan on arriving later than 9 pm, you must check with us that this is okay before booking.
Check-out is by 10 am.
Breakfast is served between 8:00 am and 9:00 am on weekdays, and between 8 am and 9:30 am on weekends.
Earlier breakfast times are available by arrangement, or a “take-away” breakfast can be supplied.
Your views are important as they help us maintain the highest standards. To help simplify the review process you may receive email requests for reviews. These emails are designed to make it easy to submit a review, and the feedback really helps us, so we hope you will be happy to let us (and other travellers) know how we are doing. If you would rather not receive these emails then please notify us of this during your stay.
Inverglen Guest House is a substantial Victorian property with many traditional features. However, as is often the case with such properties they are not particularly suited to those with physical disabilities and infirmities. All guest rooms are on upper levels with a minimum of 19 stair steps to climb. We do not have an elevator. If you have a disability that makes climbing stairs difficult then you may find alternative accommodation more suitable for your needs.
Our standard method of communicating with customers is via email and as such all persons booking with us must provide a valid email address so we can contact them with important information about their booking. In addition to communications directly relating to your booking, we may also contact you to provide other information that may help you plan and enjoy your stay in Scotland.
Once your stay is completed we may further contact you to gain feedback on our service. We will not add you to our ongoing mailing lists without your express permission, Our privacy terms can be found here.
Take Away Meals
Unfortunately, at present, our dining room is closed after breakfast due to COVID-19 restrictions. We respectfully request that you do not bring hot food back to the guest house.
Free off road parking is provided with one space per room. Please park as close to other vehicles as possible so there is space for all vehicles. We do not accept any liability for damage to vehicles or for loss of contents. When parking on our property you do so at your own risk.
We are delighted to welcome cyclists to Inverglen Guest House. However, please be aware that we do not have secure storage for bikes and do not accept liability for any loss or damage incurred. Please also be aware that bicycles (or just wheels) are not allowed inside the property as they can obstruct fire escape routes. We do have a private car park at the rear of the property where bicycles can be left, but we do not consider this a secure area and it is your responsibility to ensure you take adequate precautions to protect your property.
Generally, we are unable to accommodate guests under the age of 6 years. In quieter periods we may be able to accept younger guests, but this must be pre-agreed.
We are a smoke-free guest house. Smoking &/or Vaping is strictly prohibited in any part of the property, including the outside areas. Failure to observe this rule may result in an additional charge for extra cleaning and/or smoke alarm reset costs.
Pets and other animals
We are unable to accept pets or other animals on our premises. We will gladly accept registered service animals as long as we are given at least 48 hours notice. Please be aware that our premises is not particularly suitable for animals and as such those who have service animals may find that alternative accommodation is better for their needs.
Damage to Property
Please note that you are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We accept that accidents do happen and do not charge for minor damage or breakages, but if the damage or breakage is more significant and is due to something you have done, then we reserve the right to charge costs incurred to your card, together with any loss of income we may suffer if the room is not fit to be rented pending replacement of damaged items or repairs to the property.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Due to various reasons, we are unable to arrange for items not belonging to us to be shipped to you. Please note that due to COVID health and hygiene regulations any items left behind will be disposed of.
Privacy & Security of Personal Data
We take your privacy and security of personal data seriously and you can find our policy here: Our Privacy & Data Protection Policy