Booking Terms and Conditions.

We do require confirmation in the form of Credit/Debit card details to formally secure your reservation: otherwise no confirmation can be given.  Once your reservation has been confirmed, you will automatically enter into an agreement /contract with Inverglen Guest House where the Terms and Conditions and Cancellation Policy becomes effective.

Payment Terms

All direct bookings require a valid Credit / Debit card details at the time of booking with the balance due on arrival. The balance will be taken from the same card as originally used for the booking.  Unless otherwise requested.  However cash payment is also possible.

Payment is accepted by  credit and debit cards. We can also accept payment by electronic bank transfer  but you will have to book via telephone or email to use this option.

We take payment by means of virtual card payment process using Stripe ( which is fully secure and compliant).  Your card is checked for security reasons when the booking is made If your card is declined for any reason, we will not be able to guarantee your reservation.  Please ensure that you update any changes in card details before arrival, as this may render your reservation void or cancelled.

Cancellation Terms – 

Where you have booked on our standard terms  the following cancellation charges apply:

  • If you cancel at least 48 hours  from 10.00hrs on day of arrival then no  payment is due.  That is NO CHARGE for your cancellation.
  • If you cancel less than 48 hours  from 10.00hrs on day of arrival (or in the event of non-arrival) you WILL BE CHARGED for any outstanding balance on your entire booked stay. 

If you need to Cancel

You can cancel your booking either by email to [email protected] or [email protected] or by telephone (+44 (0)1463 716350 / +44 (0) 7983768950).  If you do cancel your booking you must obtain email confirmation from us that the booking has been cancelled otherwise your card may still be charged.

Please note that the above payment and cancellation terms only apply to bookings made directly with Inverglen Guest House via our website, by email or by phone. If your booking is made via a third party agency or third party websites then alternative terms may apply. You should contact the appropriate third party to determine the terms and conditions they are applying. 

Cancellation & Payment Terms (Travel / Booking Agents)

For all bookings via travel or booking agents the following cancellation terms apply:

  • For cancellations (or a reduction in booked nights) more than 7 days before arrival, no cancellation charges apply. 
  • For cancellations (or a reduction in booked nights) less than 7 days before arrival, we will charge for each cancelled night. 

Travel / Booking Agents can cancel (or amend) bookings either by email to [email protected] / [email protected] or by telephone (+44 (0)1463 716350  / +44(0)7983 768950. Please ensure you obtain email confirmation from us that the booking has been cancelled otherwise the booking will not be deemed as cancelled and payment will be required.

Payment is required in full at least 7 days before the guest is due to arrive. Where an agent requires us to raise an invoice then that invoice may be raised up to 30 days before arrival and must be settled in full within 14 days of the invoice date. The requirement for us to raise an invoice must be notified at the time of booking.

Travel Insurance

We strongly recommend that you have adequate travel insurance to cover you in the event of cancellation or curtailment. This advice applies to all guests, including those who live in the United Kingdom.

Room Occupancy

All rooms bookable online have a maximum occupancy of 2 people (including children of over 12 years), except the Triple room that can accommodate up to 3 persons.

The maximum occupancy is strictly enforced. Please note that we are unable to accommodate children of 12 years and under.

Arrival Times & Check-out

Check-in is from 16.00hrs If you plan on arriving later than 10 pm, please ensure that you let us know so we know when to expect you.  This way we are made aware of your expected arrival time and can make allowances for breakdowns, late trains and flights and usual delays.

Check-out is by 10 am.

Breakfast Times

Breakfast is served between 7.30 am and 9:00 am .

Earlier breakfast can be arranged  with a “take-away” breakfast .

Accessibility 

Inverglen Guest House is a substantial Victorian property with many traditional features. All guest rooms are on upper levels with a minimum of 19 stair steps to climb. We do not have an elevator. However help is always on hand.

Email Communications 

Our privacy terms can be found here.

Parking

Free off road parking is provided with one space per room. Please park as close to other vehicles as possible so there is space for all vehicles. We do not accept any liability for damage to vehicles or for loss of contents. When parking on our property you do so at your own risk.

Cyclists

We are delighted to welcome cyclists to Inverglen Guest House. Please also be aware that bicycles (or just wheels) are not allowed inside the property as they can obstruct fire escape routes. We do have a private car park at the rear of the property where bicycles can be left, and it is your responsibility to ensure you take adequate precautions to protect your property as we do not accept liability for any loss or damage incurred.  The car park is private and not in public sight.

Younger Guests

We are unable to accommodate guests under the age of 12 years.  If you arrive at the property with a child under the age of 12 years, you will not be permitted to stay. Please be advised that you will still incur the charge of the room/s reserved.

Smoking/Vaping

We are a smoke-free guest house. Smoking &/or Vaping is strictly prohibited in any part of the property, including out the windows. A substantial charge will be made for non-adherence ,equivalent to a further two nights stay at full rate plus a deep clean charge of 75GBP.  If you wish to smoke, there are ashtrays situated at the front door and  in the car park. Please ensure that you extinguish your cigarettes safely.  

Pets and other animals

We are unable to accept pets or other animals on our premises. We will gladly accept registered service animals as long as we are given at least 48 hours notice. Please be aware that our premises is not particularly suitable for animals and as such those who have service animals may find that alternative accommodation is better for their needs.

Damage to Property

Please note that you are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We accept that accidents do happen and do not charge for minor damage or breakages, but if the damage or breakage is more significant and is due to something you have done, then we reserve the right to charge costs incurred to your card, together with any loss of income we may suffer if the room is not fit to be rented pending replacement of damaged items or repairs to the property.

Room Keys

If a room key is not returned to us , 24hours following check-out or we have not had any correspondence from you that you are in possession of the key….a charge of 50GBP will be made immediately to your credit/debit card.  This charge will be refunded when key is returned.

If after 48 hours , no correspondence is made, it will be necessary to have the locks of the house changed at your expense.  This would be in the region of approximately 200GBP.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

 

Privacy & Security of Personal Data

We take your privacy and security of personal data seriously and you can find our policy here: Our Privacy & Data Protection Policy