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Booking Terms and Conditions

Covid-19 Cancellation Terms

For bookings made before 24th March 2020 (the date on which the UK Government applied strict travel restrictions) we are apply more generous cancellation terms. You can find our Covid-19 Cancellations Terms here.

For bookings made after 24th March 2020 our terms are as detailed below.

Payment Terms

All direct bookings require a deposit payment at the time of booking with the balance due 7 days in advance of arrival. The balance will be taken from the same card as originally used for the booking.

If you have chosen our non-refundable option (which has been offered and accepted in return for a discounted rate) then full payment can be taken at any time from when the booking was made, and there are no refunds for cancellations or other changes.

Payment is accepted by Visa or Mastercard credit and debit cards. We can also accept payment by electronic bank transfer (from UK bank accounts only) but you will have to book via telephone or email to use this option.

Cancellation Terms (excludes non-refundable bookings)

Where you have booked on our standard terms (i.e. not using our non-refundable option) the following cancellation charges apply:

  • If you cancel  within 48 hours of booking (and as long as the booking is at least 9 days in advance of your arrival date) you will be entitled to a full refund.
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  • If you cancelat least 7 days before arrival then no further payments beyond the deposit are due.
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  • If you cancel less than 7 days before arrival (or in the event of non-arrival) you will be charged for any outstanding balance on your entire booked stay.
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Cancellation Terms for Non-Refundable Bookings

Our Non-Refundable bookings are strictly non-refundable for any reason.

Travel Insurance

We strongly recommend that you have adequate travel insurance to cover you in the event of cancellation or curtailment. This advice applies to all guests, including those who live in the United Kingdom.

If you need to Cancel

You can cancel your booking either by email to [email protected] or by telephone (+44 (0)1463 716350). If you do cancel your booking you must obtain email confirmation from us that the booking has been cancelled otherwise your card may still be charged.

Please note that the above payment and cancellation terms only apply to bookings made directly with Inverglen Guest House via our website, by email or by phone. If your booking is made via a third party agency or third party websites then alternative terms may apply. You should contact the appropriate third party to determine the terms and conditions they are applying. 

Cancellation & Payment Terms (Travel / Booking Agents)

For all bookings via travel or booking agents the following cancellation terms apply:

  • For cancellations (or a reduction in booked nights) more than 14 days before arrival, no cancellation charges apply.
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  • For cancellations (or a reduction in booked nights) less than 14  days before arrival, we will charge for each cancelled night.
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Travel / Booking Agents can cancel (or amend) bookings either by email to [email protected] or by telephone (01463 716350). Please ensure you obtain email confirmation from us that the booking has been cancelled otherwise the booking will not be deemed as cancelled and payment will be required.

Payment is required in full at least 7 days before the guest is due to arrive. Where an agent requires us to raise an invoice then that invoice may be raised up to 30 days before arrival and must be settled in full within 14 days of the invoice date. The requirement for us to raise an invoice must be notified at the time of booking.

Multi-Night Discounts

Where we offer discounts for multi-night stays the requirement is that the nights must be consecutive and all for the same room. Discounts cannot be given for non-consecutive nights, or where the booking requires a change of rooms, or where the occupants of the room change during the period of the stay.

If you subsequently change the number of nights for your booking so that it no longer qualifies for the multi-night discount then the booking will be updated to reflect the non-discounted price.

Room Occupancy

All rooms bookable online have a maximum occupancy of 2 people (including children/babies).

The maximum occupancy is strictly enforced.

Arrival Times & Check-out

Arrivals are between 4:00  pm and 6:00 pm, but earlier or later times are available by arrangement (and may be subject to an additional charge). If you arrive outside our usual arrival times without having made prior arrangements, you may find the premises unoccupied and you may be unable to gain access to the premises until 4:00 pm.

If you want to arrive earlier (including just to drop bags) then we do offer an early arrival option from 1 pm which can be selected at the time of booking. This does entail an additional charge. If you did not request an early arrival/bag drop at the time of booking, but would like to do so then let us know as soon as possible, and always at least 48 hours in advance. If an early arrival is possible (it sometimes isn’t available due to prior commitments) then an additional charge will be payable.

If you expect to arrive later than 9 pm, you must check with us that this is okay before booking. Please note that we do make an extra charge for arrivals after 9 pm.

Check-out is by 10 am.

Breakfast Times

Breakfast is served between 8:00 am and 9:00 am on weekdays, and between 8 am and 9:30 am on weekends.

Earlier breakfast times are available by arrangement, or a “take-away” breakfast can be supplied.

Guest Reviews

Your views are important as they help us maintain the highest standards. To help simplify the review process you may receive email requests for reviews. These emails are designed to make it easy to submit a review, and the feedback really helps us, so we hope you will be happy to let us (and other travellers) know how we are doing. If you would rather not receive these emails then please notify us of this during your stay.

Accessibility 

Inverglen Guest House is a substantial Victorian property with many traditional features. However, as is often the case with such properties they are not particularly suited to those with physical disabilities and infirmities. All guest rooms are on upper levels with a minimum of 19 stair steps to climb. We do not have an elevator. If you have a disability that makes climbing stairs difficult then you may find alternative accommodation more suitable for your needs.

Email Communications 

Our standard method of communicating with customers is via email and as such all persons booking with us must provide a valid email address so we can contact them with important information about their booking. In addition to communications directly relating to your booking, we may also contact you to provide other information that may help you plan and enjoy your stay in Scotland.

Once your stay is completed we may further contact you to gain feedback on our service. We will not add you to our ongoing mailing lists without your express permission, Our privacy terms can be found here.

Take Away Meals

Take away meals may only be eaten in the dining room between 6:00 pm and 8:30 pm and we ask that this is not food that has a strong odour such as Indian, Chinese or Thai foods. Plates and cutlery will be provided. Hot food may not be eaten in the bedrooms or the guest lounge.

Parking

Free off road parking is provided with one space per room. Please park as close to other vehicles as possible so there is space for all vehicles. We do not accept any liability for damage to vehicles or for loss of contents. When parking on our property you do so at your own risk.

Cyclists

We are delighted to welcome cyclists to Inverglen Guest House. However, please be aware that we do not have secure storage for bikes and do not accept liability for any loss or damage incurred. Please also be aware that bicycles (or just wheels) are not allowed inside the property as they can obstruct fire escape routes. We do have a private car park at the rear of the property where bicycles can be left, but we do not consider this a secure area and it is your responsibility to ensure you take adequate precautions to protect your property.

Younger Guests

Generally, we are unable to accommodate guests under the age of 6 years. In quieter periods we may be able to accept younger guests, but this must be pre-agreed.

Smoking/Vaping

We are a smoke-free guest house. Smoking &/or Vaping is strictly prohibited in any part of the property, including the outside areas. Failure to observe this rule may result in an additional charge for extra cleaning and/or smoke alarm reset costs.

Pets and other animals

We are unable to accept pets or other animals on our premises. We will gladly accept registered service animals as long as we are given at least 48 hours notice. Please be aware that our premises is not particularly suitable for animals and as such those who have service animals may find that alternative accommodation is better for their needs.

Damage to Property

Please note that you are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We accept that accidents do happen and do not charge for minor damage or breakages, but if the damage or breakage is more significant and is due to something you have done, then we reserve the right to charge costs incurred to your card, together with any loss of income we may suffer if the room is not fit to be rented pending replacement of damaged items or repairs to the property.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Left Items

Due to various reasons, we are unable to arrange for items not belonging to us to be shipped to you. Therefore, should you forget any items when you leave we will gladly hold onto them for a maximum of 7 days so you can arrange to have them collected. Please note that due to health and hygiene regulations any perishable items will be disposed of within 24 hours of your departure.

Privacy & Security of Personal Data

We take your privacy and security of personal data seriously and you can find our policy here: Our Privacy & Data Protection Policy