Cancellation & Payment Terms (Direct or Internet Bookings)

For all bookings made directly with us by telephone, or through our own website, or via our on-line travel agents we require a non-refundable deposit payment equal to one night’s accommodation or 50% of the total booking value if greater. This deposit is taken at the time of booking with the balance payable on arrival. In the event of cancellation the following charges apply:

  • If you cancel (or reduce the number of nights booked) 30 days or more before arrival no further charges apply beyond the deposit paid (or due if not already paid).
  • If you cancel (or reduce the number of nights booked) less than 30 days before arrival (or in the event of non-arrival) we will charge you for your entire booked stay.
  • If a reduction in the number of nights no longer qualifies you for a discount based on the length of stay then the rate payable (and any cancellation charges) will be amended to the rate applying for the actual number of nights for the revised booking.

If we chose not to take a deposit at the time of booking it will become payable in the event of cancellation as per the conditions set out above.

These cancellation terms do not apply to photography workshops or for special events (including Christmas and Hogmanay packages) where separate terms will apply. The terms applying to photography workshops and special events are available on request and will be confirmed at the time of booking.

If at the time of cancellation you have already paid an amount greater than the amount due by virtue of our cancellation terms then any excess amounts will be refunded (less any fees or commissions that have been taken by third party agents).

You can cancel your booking either by email to inverglenguesthouse@gmail.com or by telephone (01463 716350). If you do cancel your booking you must obtain email confirmation from us that the booking has been cancelled otherwise your card will be charged as the booking will not be deemed as cancelled.

We strongly recommend that you have adequate travel insurance to cover you in the event of cancellation or curtailment.

Please note that our online booking is conducted via various agencies. The terms and conditions they apply will be shown on their website. Any terms or conditions they apply are in addition to our own. In particular they may have different payment and cancellation terms. Please ensure you understand the terms when booking on-line or through our booking agents.

On arrival you will be required to pay for the full amount of your entire stay (less any deposit already paid).

Payment is accepted by cash and most major credit and debit cards (cash only for 1 night stays unless otherwise agreed) Payment by credit, debit or charge card will be subject to a  surcharge which will be notified at the time of booking. We also accept payment by electronic bank transfer (a surcharge will apply for transactions from non-UK bank accounts)

Cancellation & Payment Terms (Travel Agents)

For all bookings via our approved travel agents (excluding on-line Travel Agents) the following cancellation terms apply:

  • For cancellations (or a reduction in booked nights) more than 30 days before arrival no cancellation charges apply.
  • For cancellations (or a reduction in booked nights) between 14 and 30 days before arrival a charge equivalent to one night applies.
  • For cancellations (or a reduction in booked nights) less than 14  days before arrival we will charge for each cancelled night.

Travel Agents can cancel (or amend) bookings either by email to inverglenguesthouse@gmail.com or by telephone (01463 716350). Please ensure you obtain email confirmation from us that the booking has been cancelled otherwise the booking will not be deemed as cancelled and payment will be required.

Payment is required in full at least 14 days before the guest is due to arrive.

Non-Availability

We will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control.  We will attempt to offer you alternative accommodation, however if this is not possible, or unacceptable to you, then we will refund all monies paid by you.  Our liability does not extend beyond this refund.

Multi-Night Discounts

Where we offer discounts for multi-night stays the requirement is that the nights must be consecutive and all for the same room. Discounts can not be given for non-consecutive nights, or where the booking requires a change of rooms.

Room Occupancy

All rooms have a maximum occupancy of 2 people (including children), except our Triple room which has a maximum occupancy of 3 people (including children).

The maximum occupancy is strictly enforced.

Check-in & Check-out

Check in is between 4pm and 6pm (earlier or later by arrangement) Please ensure you provide at least 24 hours notice if you wish to arrive outside these times.

Please be aware that our latest arrival time is 9pm unless specifically agreed with us at least 24 hours in advance.

Unless we have agreed to a earlier or later check-in you may be unable to gain access to the premises on your arrival day before 4pm or after 7pm.

Please be ready to leave your accommodation by 10am on the day of departure, unless otherwise arranged. Your bill for the accommodation is payable on arrival, and any extras charges for services taken during your stay are payable on departure.

Breakfast Times

Breakfast is served between 8:00am and 9:00am weekdays, and between 8am and 9:30am at weekends.

Earlier breakfast times may be possible by arrangement, or a “take-away” breakfast can be supplied.

Guest Reviews

Your views are important as they help us maintain the highest standards. So to this end, unless you specifically request to opt out of the service,  you may receive email requests for reviews for both freetobook and tripadvisor. These emails are designed to make it easy to submit a review, and the feedback really helps us so we hope you will be happy to let us (and other travellers) know how we are doing.

Take Away Meals

On days when an evening meal is not being served, take away meals may be eaten in the dining room between 7:00pm and 8:30pm. Plates and cutlery will be provided. Hot food may not be eaten in the bedrooms or the guest lounge.

Parking

Free off road parking is provided with one space per room.

Younger Guests

Generally we are unable to accommodate guests under the age of 6 years. In quieter periods we may be able to accept younger guests, but this must be pre-agreed.

Smoking

We are a smoke free guest house. Smoking is strictly prohibited in any part of the property, including the outside areas. Failure to observe this rule will result in an additional charge for extra cleaning and/or smoke alarm reset costs.

Pets

We are unable to accept pets.

Damage to Property

Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £100 if you did not report this.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.