Booking Terms and Conditions
Cancellation & Payment Terms
All bookings made directly with us by whatever means require a non-refundable deposit payment. The amount payable will be advised at the time of booking. The deposit is usually taken at the time of booking with any balance owing being payable on arrival. In the event of cancellation the following charges apply:
For bookings made 60 days or more before the arrival date the following terms apply:
- If you cancel (or reduce the number of nights booked) 30 days or more before arrival then no further payments beyond the deposit are due.
- If you cancel (or reduce the number of nights booked) less than 30 days before arrival (or in the event of non-arrival) you will be charged for your entire booked stay.
- If a reduction in the number of nights no longer qualifies you for a discount based on the length of stay, the rate payable (and any cancellation charges) will be amended to the rate applying for the actual number of nights for the revised booking.
For bookings made less than 60 days before the arrival date then full payment is due at the time of booking and it is non-refundable.
If the card used to pay the deposit is due to expire before your departure date, then we reserve the right to take full payment in advance of your stay. We will advise you of this before payment is taken.
If we chose not to take a deposit at the time of booking it will become payable in the event of cancellation as per the conditions set out above.
If at the time of cancellation you have already paid an amount greater than the amount due by virtue of our cancellation terms then any excess amounts will be refunded.
You can cancel your booking either by email to email@example.com or by telephone (01463 716350). If you do cancel your booking you must obtain email confirmation from us that the booking has been cancelled otherwise your card may still be charged as the booking will not be deemed as cancelled.
Please be aware that if any additional payment is due at the time of cancellation, that payment will be taken at the time of cancellation. Where possible we will try to re-sell the cancelled rooms and if successful we will refund you in an amount up to the rate charged to you (excluding the original non-refundable deposit), or at a lower amount if we are unable to achieve the same rate as your cancelled booking. Any refund will be applied to the card used to make the original booking, and it will be processed shortly after your original booking dates have been passed.
We strongly recommend that you have adequate travel insurance to cover you in the event of cancellation or curtailment.
Please note that our online booking is conducted via various agencies. The terms and conditions they apply will be shown on their website. Any terms or conditions they apply are in addition to our own. In particular, they may have different payment and cancellation terms. Please ensure you understand the terms when booking on-line or through our booking agents.
On arrival, you will be required to pay the full amount of your entire stay (less any deposit already paid).
Payment is accepted by cash and Visa or Mastercard credit and debit cards. Payment by credit, debit or charge card may be subject to a surcharge as disclosed at the time of booking. Please note that we are unable to accept payments by American Express. We also accept payment by electronic bank transfer (from UK bank accounts only)
Cancellation & Payment Terms (Travel / Booking Agents)
For all bookings via our approved travel or booking agents (excluding on-line Travel Agents) the following cancellation terms apply:
- For cancellations (or a reduction in booked nights) more than 30 days before arrival, no cancellation charges apply.
- For cancellations (or a reduction in booked nights) between 14 and 30 days before arrival, a charge equivalent to one night applies.
- For cancellations (or a reduction in booked nights) less than 14 days before arrival, we will charge for each cancelled night.
Travel / Booking Agents can cancel (or amend) bookings either by email to firstname.lastname@example.org or by telephone (01463 716350). Please ensure you obtain email confirmation from us that the booking has been cancelled otherwise the booking will not be deemed as cancelled and payment will be required.
Payment is required in full at least 14 days before the guest is due to arrive.
We will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control. We will attempt to offer you alternative accommodation, however, if this is not possible, or unacceptable to you, then we will refund all monies paid by you. Our liability does not extend beyond this refund.
Where we offer discounts for multi-night stays the requirement is that the nights must be consecutive and all for the same room. Discounts cannot be given for non-consecutive nights, or where the booking requires a change of rooms, or where the occupants of the room change during the period.
All rooms bookable online have a maximum occupancy of 2 people (including children/babies). We do have 1 room that can accommodate 3 people, but this can only be booked by telephone or by email.
The maximum occupancy is strictly enforced.
Check-in & Check-out
Check-in is usually between 4 pm and 6 pm, but earlier or later times are available by arrangement. If you arrive outside our usual check-in times without having made prior arrangements, you may find the premises unoccupied and you will be unable to gain access to the premises.
If you expect to arrive earlier than 4 pm, but after 12 noon, if you let us know at least 24 hours in advance we will try to prioritise your room on the cleaning schedule so you will be able to check-in early. Please note that we cannot guarantee that your room will be ready before 4 pm, but we will do our best.
If you expect to arrive later than 9 pm, you should check with us that this is okay before booking.
Check-out is by 10 am.
Breakfast is served between 8:00 am and 9:00 am weekdays, and between 8 am and 9:30 am at weekends.
Earlier breakfast times are available by arrangement, or a “take-away” breakfast can be supplied.
Your views are important as they help us maintain the highest standards. To help simplify the review process you may receive email requests for reviews. These emails are designed to make it easy to submit a review, and the feedback really helps us, so we hope you will be happy to let us (and other travellers) know how we are doing. If you would rather not receive these emails then please notify us of this during your stay.
Inverglen Guest House is a substantial Victorian property with many traditional features. However, as is often the case with such properties they are not particularly suited to those with physical disabilities. All guest rooms are on upper levels with a minimum of 20 stair steps to climb. We do not have an elevator. If you have a disability that makes climbing stairs difficult then you may find alternative accommodation more suitable to your needs.
Our standard method of communicating with customers is via email and as such all persons booking with us must provide a valid email address so we can contact them with important information about their booking. In addition to communications directly relating to your booking, we may also contact you to provide other information that may help you plan and enjoy your stay in Scotland.
Once your stay is completed we may further contact you to gain feedback on our service as well as bringing other information to your attention (for example discount offers for returning guests). If you do not wish to be included on future mailings then please advise us at the time of your stay, or when you receive a mailing just click on the unsubscribe link in the email and your details will be removed.
Take Away Meals
Take away meals may be eaten in the dining room between 7:00 pm and 8:30 pm. Plates and cutlery will be provided. Hot food may not be eaten in the bedrooms or the guest lounge.
Free off road parking is provided with one space per room.
We are delighted to welcome cyclists to Inverglen Guest House. However, please be aware that we do not have secure storage for bikes and do not accept liability for any loss or damage incurred. Please also be aware that bicycles (or just wheels) are not allowed inside the property as they can obstruct fire escape routes. We do have a private car park at the rear of the property where bicycles can be left, but we do not consider this a secure area and it is your responsibility to ensure you take adequate precautions to protect your property.
Generally, we are unable to accommodate guests under the age of 6 years. In quieter periods we may be able to accept younger guests, but this must be pre-agreed.
We are a smoke-free guest house. Smoking &/or Vaping is strictly prohibited in any part of the property, including the outside areas. Failure to observe this rule may result in an additional charge for extra cleaning and/or smoke alarm reset costs.
Pets and other animals
We are unable to accept pets or other animals on our premises. We will gladly accept registered service animals as long as we are given at least 48 hours notice. Please be aware that our premises is not particularly suitable for animals and as such those who have service animals may find that alternative accommodation is better for their needs.
Damage to Property
Please take care of our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We accept that accidents do happen and do not charge for minor damage or breakages, but if the damage or breakage is more significant we reserve the right to charge costs incurred to your card, together with any loss of income we may suffer if the room is unlettable pending replacement of damaged items or repairs to the property.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Due to various reasons, we are unable to arrange for items not belonging to us to be shipped to you. Therefore, should you forget any items when you leave we will gladly hold onto them for a maximum of 7 days so you can arrange to have them collected. Please note that due to health and hygiene regulations any perishable items will be disposed of within 24 hours of your departure.