Cancellation & Payment Terms (Direct or Internet Bookings)
For all bookings we require a non-refundable deposit payment (equal to one night’s accommodation or 20% of the total booking value if greater) which is taken at the time of booking with the balance payable either on arrival or departure. In the event of cancellation the following charges apply:
- If you cancel (or reduce the number of nights booked) 30 days or more before arrival no further charges apply beyond the deposit paid.
- If you cancel (or reduce the number of nights booked) less than 30 days before arrival (or in the event of non-arrival) we will charge you for your entire booked stay.
- If a reduction in the number of nights no longer qualifies you for a discount based on the length of stay then the rate payable (and any cancellation charges) will be amended to the rate applying for the actual number of nights for the revised booking.
If we chose not to take a deposit at the time of booking it will become payable in the event of cancellation as per the conditions set out above.
These cancellation terms do not apply to photography workshops or for special events (including Christmas and Hogmanay packages) where separate terms will apply. The terms applying to photography workshops and special events are available on request and will be confirmed at the time of booking.
If at the time of cancellation you have already paid an amount greater than the amount due by virtue of our cancellation terms then any excess amounts will be refunded.
You can cancel your booking either by email to firstname.lastname@example.org or by telephone (01463 716350). If you do cancel your booking you must obtain email confirmation from us that the booking has been cancelled otherwise your card will be charged as the booking will not be deemed as cancelled.
We strongly recommend that you have adequate travel insurance to cover you in the event of cancellation or curtailment.
Please note that our online booking is conducted via various agencies. The terms and conditions they apply will be shown on their website. Any terms or conditions they apply are in addition to our own. In particular they may have different payment and cancellation terms. Please ensure you understand the terms when booking on-line or through our booking agents.
On arrival you will be required to pay for the full amount of your entire stay (less any deposit already paid).
Payment is accepted by cash and most major credit and debit cards (cash only for 1 night stays unless otherwise agreed) Payment by credit card (and some charge/debit cards) may be subject to a surcharge which will be notified at the time of booking. We also accept payment by electronic bank transfer (a surcharge will apply for transactions from non-UK bank accounts)
Cancellation & Payment Terms (Travel Agents)
For all bookings via our approved travel agents the following cancellation terms apply:
- For cancellations (or a reduction in booked nights) more than 30 days before arrival no cancellation charges apply.
- For cancellations (or a reduction in booked nights) between 14 and 30 days before arrival a charge equivalent to one night applies.
- For cancellations (or a reduction in booked nights) less than 14 days before arrival we will charge for each cancelled night.
Travel Agents can cancel (or amend) bookings either by email to email@example.com or by telephone (01463 716350). Please ensure you obtain email confirmation from us that the booking has been cancelled otherwise the booking will not be deemed as cancelled and payment will be required.
Payment is required in full at least 14 days before the guest is due to arrive.
Where we offer discounts for multi-night stays the requirement is that the nights must be consecutive and all for the same room. Discounts can not be given for non-consecutive nights, or where the booking requires a change of rooms.
All rooms have a maximum occupancy of 2 people (including children), except our Triple room which has a maximum occupancy of 3 people (including children).
The maximum occupancy is strictly enforced.
Check-in & Check-out
Check in is between 4pm and 6pm (earlier or later by arrangement)
Check out is by 10am (later may be possible by arrangement)
Breakfast is served between 8:00am and 9:00am weekdays, and between 8am and 9:30am at weekends.
Earlier breakfast times may be possible by arrangement, or a “take-away” breakfast can be supplied.
Your views are important as they help us maintain the highest standards. So to this end, unless you specifically request to opt out of the service, you may receive email requests for reviews for both freetobook and tripadvisor. These emails are designed to make it easy to submit a review, and the feedback really helps us so we hope you will be happy to let us (and other travellers) know how we are doing.
Take Away Meals
On days when an evening meal is not being served, take away meals may be eaten in the dining room between 7:00pm and 8:30pm. Plates and cutlery will be provided. Hot food may not be eaten in the bedrooms or the guest lounge.
Free off road parking is provided with one space per room.
Generally we are unable to accommodate guests under the age of 6 years. In quieter periods we may be able to accept younger guests, but this must be pre-agreed.
We are a smoke free guest house. Smoking is strictly prohibited in any part of the property, including the outside areas.
We are unable to accept pets.
Damage to Property
We fully accept that accidents do happen and as such we do not hold guests responsible for any minor breakages or damage that may occur. However, we do ask that you advise us if anything does happen so that we can rectify the problem as quickly as possible.