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Cancellation & Payment Terms (Direct or Internet Accommodation Bookings)

For all bookings made directly with us by telephone, email or through our own website, or via our on-line travel agents we require a non-refundable deposit payment equal to the first night of your stay (or full payment if the booking is within 30 days of the arrival date). For stays of 5 or more days the non-refundable deposit payment increases to 50% of the total cost of the stay.  The deposit is taken at the time of booking with any balance owing being payable on arrival. For stays of 5 or more nights the deposit will be taken in 2 instalments. In the event of cancellation the following charges apply:

  • If you cancel (or reduce the number of nights booked) 30 days or more before arrival no further charges apply beyond the deposit paid (or due if not already paid).
  • If you cancel (or reduce the number of nights booked) less than 30 days before arrival (or in the event of non-arrival) we will charge you for your entire booked stay.
  • If a reduction in the number of nights no longer qualifies you for a discount based on the length of stay then the rate payable (and any cancellation charges) will be amended to the rate applying for the actual number of nights for the revised booking.

If the card used to pay the deposit is due to expire before your departure date, then we reserve the right to take full payment in advance of your stay. We will advise you of this before payment is taken.

If we chose not to take a deposit at the time of booking it will become payable in the event of cancellation as per the conditions set out above.

These cancellation terms do not apply to photography workshops or for special events (including Christmas and Hogmanay packages) where separate terms will apply. The terms applying to photography workshops and special events are available on request and will be confirmed at the time of booking.

If at the time of cancellation you have already paid an amount greater than the amount due by virtue of our cancellation terms then any excess amounts will be refunded (less any fees or commissions that have been taken by third party agents).

You can cancel your booking either by email to inverglenguesthouse@gmail.com or by telephone (01463 716350). If you do cancel your booking you must obtain email confirmation from us that the booking has been cancelled otherwise your card will be charged as the booking will not be deemed as cancelled.

We strongly recommend that you have adequate travel insurance to cover you in the event of cancellation or curtailment.

Please note that our online booking is conducted via various agencies. The terms and conditions they apply will be shown on their website. Any terms or conditions they apply are in addition to our own. In particular they may have different payment and cancellation terms. Please ensure you understand the terms when booking on-line or through our booking agents.

On arrival you will be required to pay for the full amount of your entire stay (less any deposit already paid).

Payment is accepted by cash and Visa or Mastercard credit and debit cards. Payment by credit, debit or charge card may be subject to a surcharge as disclosed at the time of booking. Please note that we are unable to accept payments by American Express.  We also accept payment by electronic bank transfer (from UK bank accounts only)

Cancellation & Payment Terms (Travel / Booking Agents)

For all bookings via our approved travel or booking agents (excluding on-line Travel Agents) the following cancellation terms apply:

  • For cancellations (or a reduction in booked nights) more than 30 days before arrival no cancellation charges apply.
  • For cancellations (or a reduction in booked nights) between 14 and 30 days before arrival a charge equivalent to one night applies.
  • For cancellations (or a reduction in booked nights) less than 14  days before arrival we will charge for each cancelled night.

Travel / Booking Agents can cancel (or amend) bookings either by email to inverglenguesthouse@gmail.com or by telephone (01463 716350). Please ensure you obtain email confirmation from us that the booking has been cancelled otherwise the booking will not be deemed as cancelled and payment will be required.

Payment is required in full at least 14 days before the guest is due to arrive.

Cancellation & Payment Terms (Photography Workshops and Tours)

Please note that the following terms and conditions apply only to the photography workshops and tours and are in addition to the terms and conditions relating to accommodation booked at Inverglen Guest House.

Room Rates

Room rates vary based on levels of demand and can change at any time. However, we guarantee that the price advised at the time of booking is the price you will pay even if the rate subsequently changes.

1 or 2 Day Workshops and Tours

For all 1 or 2 day workshops and tours we require a deposit payment of £100.00 per person which is taken at the time of booking. The balance of the amount is payable in cash on the day of the workshop/tour. If staying at Inverglen Guest House the balance may also be paid by Visa or Mastercard debit, credit or charge card. Please note that if paying by card a  surcharge may apply and this will be confirmed at the time of booking.

Deposit payments can be made via electronic transfer (from UK bank accounts), Credit Card or Debit Card. Cheques are only accepted when drawn on a UK bank account and when received at least 30 days prior to your workshop/tour date. Where a workshop/tour participant cancels after having paid some or all of their account, the amount of refund will be calculated as follows:

  • within 30 days of workshop/tour – No refund of amounts paid
  • between 31-60 days of workshop/tour – 75% refund of amounts paid for the workshop/tour
  • more than 60 days from workshop/tour – 85% refund of amounts paid for the workshop/tour

In the unlikely event that a photography workshop/tour is cancelled by Inverglen Photography, guests will be entitled to a full refund of all payments made for that workshop/tour. However, Inverglen cannot be held liable for any other costs (including but not limited to flights, other transport costs or accommodation) that have been incurred by guests that cannot be recovered.

If we chose not to take a deposit at the time of booking it will become payable in the event of cancellation as per the conditions set out above.

You can cancel your workshop/tour booking either by email at inverglenguesthouse@gmail.com or by telephone (01463 716350). If you do cancel your booking you must obtain email confirmation from us that the booking has been cancelled otherwise you will continue to be liable for outstanding payments as the booking will not be deemed as cancelled.

Please note that if your accommodation costs have been discounted by virtue of having booked an Inverglen Photography workshop/tour, that discount will be considered void if you cancel your workshop/tour. If the workshop/tour is cancelled by Inverglen Photography we will still honour the discounted accommodation rates.

We strongly recommend that you have adequate travel insurance to cover you in the event of cancellation or curtailment.

3 Day Workshops

For all 3 day workshop bookings we require a non-refundable deposit payment of £150.00 per person (or £50 for a non participant sharing a room with a workshop participant) which is taken at the time of booking. The balance of the amount is payable 60 days prior to commencement of the workshop. Where early payment discounts apply then full payment is required at the time of booking which must also be at least 4 months in advance of the workshop commencement date. If your booking is less than 2 calendar months in advance of your workshop then full payment will also be required at the time of booking.

Payments can be made via electronic transfer (from UK bank accounts), Credit Card or Debit Card. Cheques are only accepted when drawn on a UK bank account and when received at least 30 days prior to your workshop date. Where a workshop participant cancels after having paid some or all of their account, the amount of refund will be calculated as follows:

For bookings that include accommodation at Inverglen Guest House

  • within 30 days of arrival: – No refund of amounts paid
  • between 30-60 days of arrival – 50% refund of amounts paid (excluding the deposit paid)
  • more than 60 days from arrival – 100% refund of amounts paid (excluding the deposit paid)

For bookings that do not include accommodation at Inverglen Guest House

  • within 30 days of workshop – No refund of amounts paid
  • between 31-60 days of workshop: – 50% refund of all amounts paid (including the deposit paid)
  • more than 60 days from workshop – 85% refund of all amounts paid (including the deposit paid)

Where the participant has paid an amount greater than the usual deposit at the time of booking, then the amount refunded will be calculated as if the usual deposit had been paid.

Where a booking is originally for 2 workshop participants sharing a room, and one person cancels, the workshop price for the remaining person will be adjusted to reflect the single occupation price.

In the unlikely event that a photography workshop is cancelled by Inverglen Photography, guests will be entitled to a full refund of all payments made, including deposits. However, Inverglen cannot be held liable for any other costs (including but not limited to flights, other transport costs or accommodation) that have been incurred by guests that cannot be recovered.

If we chose not to take a deposit at the time of booking it will become payable in the event of cancellation as per the conditions set out above.

You can cancel your booking either by email at inverglenguesthouse@gmail.com or by telephone (01463 716350). If you do cancel your booking you must obtain email confirmation from us that the booking has been cancelled otherwise you will continue to be liable for outstanding payments as the booking will not be deemed as cancelled.

We strongly recommend that you have adequate travel insurance to cover you in the event of cancellation or curtailment.

Non-Availability

We will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control.  We will attempt to offer you alternative accommodation, however if this is not possible, or unacceptable to you, then we will refund all monies paid by you.  Our liability does not extend beyond this refund.

Multi-Night Discounts

Where we offer discounts for multi-night stays the requirement is that the nights must be consecutive and all for the same room. Discounts can not be given for non-consecutive nights, or where the booking requires a change of rooms.

Room Occupancy

All rooms have a maximum occupancy of 2 people (including children), except our Triple room which has a maximum occupancy of 3 people (including children).

The maximum occupancy is strictly enforced.

Check-in & Check-out

Check in is between 4pm and 6pm (earlier or later by arrangement) Please ensure you provide at least 24 hours notice if you wish to arrive outside these times.

Please be aware that our latest arrival time is 9pm unless specifically agreed with us at least 24 hours in advance.

Unless we have agreed to a earlier or later check-in you may be unable to gain access to the premises on your arrival day before 4pm or after 7pm.

Please be ready to leave your accommodation by 10am on the day of departure, unless otherwise arranged. Your bill for the accommodation is payable on arrival, and any extras charges for services taken during your stay are payable on departure.

Breakfast Times

Breakfast is served between 8:00am and 9:00am weekdays, and between 8am and 9:30am at weekends.

Earlier breakfast times may be possible by arrangement, or a “take-away” breakfast can be supplied.

Guest Reviews

Your views are important as they help us maintain the highest standards. So to this end, unless you specifically request to opt out of the service,  you may receive email requests for reviews for both freetobook and tripadvisor. These emails are designed to make it easy to submit a review, and the feedback really helps us so we hope you will be happy to let us (and other travellers) know how we are doing.

EMail Communications 

Our standard method of communicating with customers is via email and as such all persons booking directly with us will be asked to provide a valid email address so we can contact them with important information about their booking. Please be assured that we will never disclose your email address to any third party organisation. In addition to communications directly relating to your booking we may also contact you to provide other information that may help you plan and enjoy your stay in Scotland.

Once your stay is completed we may further contact you to gain feedback on our service as well as bringing other information to your attention (for example discount offers for returning guests). If, after your stay, you no longer wish to be contacted by us then just click on the unsubscribe link in the email and your details will be removed from our mailing list.

Take Away Meals

On days when an evening meal is not being served, take away meals may be eaten in the dining room between 7:00pm and 8:30pm. Plates and cutlery will be provided. Hot food may not be eaten in the bedrooms or the guest lounge.

Parking

Free off road parking is provided with one space per room.

Younger Guests

Generally we are unable to accommodate guests under the age of 10 years. In quieter periods we may be able to accept younger guests, but this must be pre-agreed.

Smoking

We are a smoke free guest house. Smoking is strictly prohibited in any part of the property, including the outside areas. Failure to observe this rule will result in an additional charge for extra cleaning and/or smoke alarm reset costs.

Pets

We are unable to accept pets.

Damage to Property

Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but if the damage or breakage is more significant we reserve the right to charge costs incurred to your card, together with any loss of income we may suffer if the room is unlettable pending replacement of damaged items or repairs to the property.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.