Booking Terms and Conditions
Covid-19 Cancellation Terms
We are applying more generous cancellation terms to all bookings that were made before 24th March 2020 (the date on which the UK Government applied strict travel restrictions). You can find our Covid-19 Cancellations Terms here.
Other than for those bookings made before 24th March 2020 our terms remain as detailed below.
Cancellation & Payment Terms
All direct bookings require a deposit payment at the time of booking. If there is a balance owing this is payable either 7 days in advance of arrival or on arrival. This is noted at the time of bookig and is on your booking confirmation.
Where a balance is payable in advance, this will be taken from the same card as originally used for the booking.
If you have chosen our non-refundable option (which has been offered and accepted in return for a discounted rate) then full payment can be taken at any time from when the booking was made, and there are no refunds for cancellations or other changes.
Where you have booked on our standard terms (i.e. not using our non-refundable option) the following cancellation charges apply:
- If you cancel 30 days or more before arrival then no further payments beyond the deposit are due.
- If you cancel less than 30 days before arrival (or in the event of non-arrival) you will be immediately charged for any outstanding balance on your entire booked stay.
- If you reduce the number of nights of your booking (but do not cancel the stay entirely) then the amount payable will depend on the details of the booking as follows.
If the booking was on a non-refundable basis, or if the notification of the reduction in nights is less than 30 days before the original arrival date then full payment is required for the original booking.
If the notification of the reduction in nights is at least 30 days before the original arrival date then the price will be adjusted to reflect the revised booking duration. If the original booking included a discount based on a minimum stay criteria (this will be detailed on your booking confirmation), then if a reduction in the number of nights invalidates the offer then the cost of the booking will be recalculated excluding the offer.
How are Refunds Processed?
Any refund due will be processed to the same card as originally used.
Cards due to Expire before your Departure Date
If the card used to pay the deposit is due to expire before your departure date, then we reserve the right to take full payment in advance of your stay. We will advise you of this before payment is taken using the card details previously provided.
What about when a deposit has not been taken?
If we chose not to take a deposit at the time of booking it will become payable in the event of cancellation as per the conditions set out above.
What if I have paid an amount that exceeds the usual requirements?
If you cancel with at least 30 days notice before arrival then you will be refunded the amount by which your payments exceed our normal deposit terms less a 5% deduction to account for our administration costs.
If you cancel with less than 30 days notice before arrival then full payment is required. If full payment hasn’t already been paid then the remaining balance will be due and may be taken from the card details as held by our secure card details provider.
How to Cancel
You can cancel your booking either by email to firstname.lastname@example.org or by telephone (+44 (0)1463 716350). If you do cancel your booking you must obtain email confirmation from us that the booking has been cancelled otherwise your card may still be charged.
We strongly recommend that you have adequate travel insurance to cover you in the event of cancellation or curtailment.
Please note that the above terms only apply to bookings made directly with Inverglen Guest House either via our website, by email or by phone. If your booking is made via any other method including (but not limited to) third party agencies or third party websites then alternative terms may apply. You should contact the appropriate third party to determine the terms and conditions they are applying.
Payment is accepted by cash and Visa or Mastercard credit and debit cards. Please note that we are unable to accept payments by American Express. We also accept payment by electronic bank transfer (from UK bank accounts only).
If you made a booking using one of our promotional codes then the following information applies.
- How is the discount calculated? – Promo codes provide a percentage or fixed amount discount off the whole of the booking (excluding extras or any taxes that apply). If the stay qualifies for a long stay discount, then the promo code applies in addition, so giving you an even better rate.
- How many times can a code be used? – Most codes can be used as many times as you like However, all codes have an expiry date and may have other restrictions that limit when they apply. As long as the code is valid, the discount will be applied and advised to you before the booking is complete.
- Can I book by telephone or email? – Sorry, but discounts only apply to online bookings.
- Is there a minimum stay required? – Discounts codes may have a minimum stay requirement, but from time to time we may make codes valid for shorter stays.
- Withdrawal of a Promo/Discount Code – Promo/Discount Codes can be withdrawn at any time without notice. However, once a booking is made the discount will be honoured as long as there are no changes to the dates of the stay or other booking details, and as long as Inverglen Guest House is owned and run by John Frid & Susan White.
- Can I use the Promo/Discount code on bookings already made? – Unfortunately, the Promo/Discount code can only be used at the time of the original booking.
Cancellation & Payment Terms (Travel / Booking Agents)
For all bookings via travel or booking agents who have at least 5 completed bookings in the previous 12 months the following cancellation terms apply:
- For cancellations (or a reduction in booked nights) more than 30 days before arrival, no cancellation charges apply.
- For cancellations (or a reduction in booked nights) less than 30 days before arrival, we will charge for each cancelled night.
Travel / Booking Agents can cancel (or amend) bookings either by email to email@example.com or by telephone (01463 716350). Please ensure you obtain email confirmation from us that the booking has been cancelled otherwise the booking will not be deemed as cancelled and payment will be required.
Payment is required in full at least 7 days before the guest is due to arrive. Where an agent requires us to raise an invoice then that invoice may be raised up to 30 days before arrival and must be settled in full within 14 days of the invoice date. The requirement for us to raise an invoice must be notified at the time of booking.
Cancellation & Payment Terms (New Travel / Booking Agents)
For agents that do not meet the 5 bookings criteria mentioned above the following terms apply:
- Full payment for all bookings is to be made at least 30 days before the arrival date, or immediately where the stay commences within 60 days of the booking.
- For cancellations (or a reduction in booked nights) at least 30 days before arrival, a cancellation charge equal to the first night of the stay will apply.
- For cancellations (in whole or in part) less than 30 days before arrival, we will charge for each cancelled night.
We will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control. We will attempt to offer you alternative accommodation, however, if this is not possible, or unacceptable to you, then we will refund all monies paid by you. Our liability does not extend beyond this refund.
Where we offer discounts for multi-night stays the requirement is that the nights must be consecutive and all for the same room. Discounts cannot be given for non-consecutive nights, or where the booking requires a change of rooms, or where the occupants of the room change during the period of the stay.
If you subsequently change the number of nights for your booking so that it no longer qualifies for the multi-night discount then the booking will be updated to reflect the non-discounted price.
All rooms bookable online have a maximum occupancy of 2 people (including children/babies).
The maximum occupancy is strictly enforced.
Arrival Times & Check-out
Arrivals are between 4:00 pm and 6:00 pm, but earlier or later times are available by arrangement (and may be subject to an additional charge). If you arrive outside our usual arrival times without having made prior arrangements, you may find the premises unoccupied and you may be unable to gain access to the premises until 4:00 pm.
If you want to arrive earlier (including just to drop bags) then we do offer an early arrival option from 1 pm which can be selected at the time of booking. This does entail an additional charge. If you did not request an early arrival/bag drop at the time of booking, but would like to do so then let us know as soon as possible, and always at least 48 hours in advance. If an early arrival is possible (it sometimes isn’t available due to prior commitments) then an additional charge will be payable.
If you expect to arrive later than 9 pm, you must check with us that this is okay before booking. Please note that we do make an extra charge for arrivals after 9 pm.
Check-out is by 10 am.
Breakfast is served between 8:00 am and 9:00 am on weekdays, and between 8 am and 9:30 am on weekends.
Earlier breakfast times are available by arrangement, or a “take-away” breakfast can be supplied.
Your views are important as they help us maintain the highest standards. To help simplify the review process you may receive email requests for reviews. These emails are designed to make it easy to submit a review, and the feedback really helps us, so we hope you will be happy to let us (and other travellers) know how we are doing. If you would rather not receive these emails then please notify us of this during your stay.
Inverglen Guest House is a substantial Victorian property with many traditional features. However, as is often the case with such properties they are not particularly suited to those with physical disabilities and infirmities. All guest rooms are on upper levels with a minimum of 19 stair steps to climb. We do not have an elevator. If you have a disability that makes climbing stairs difficult then you may find alternative accommodation more suitable for your needs.
Our standard method of communicating with customers is via email and as such all persons booking with us must provide a valid email address so we can contact them with important information about their booking. In addition to communications directly relating to your booking, we may also contact you to provide other information that may help you plan and enjoy your stay in Scotland.
Once your stay is completed we may further contact you to gain feedback on our service. We will not add you to our ongoing mailing lists without your express permission, Our privacy terms can be found here.
Take Away Meals
Take away meals may only be eaten in the dining room between 6:00 pm and 8:30 pm and we ask that this is not food that has a strong odour such as Indian, Chinese or Thai foods. Plates and cutlery will be provided. Hot food may not be eaten in the bedrooms or the guest lounge.
Free off road parking is provided with one space per room. Please park as close to other vehicles as possible so there is space for all vehicles. We do not accept any liability for damage to vehicles or for loss of contents. When parking on our property you do so at your own risk.
We are delighted to welcome cyclists to Inverglen Guest House. However, please be aware that we do not have secure storage for bikes and do not accept liability for any loss or damage incurred. Please also be aware that bicycles (or just wheels) are not allowed inside the property as they can obstruct fire escape routes. We do have a private car park at the rear of the property where bicycles can be left, but we do not consider this a secure area and it is your responsibility to ensure you take adequate precautions to protect your property.
Generally, we are unable to accommodate guests under the age of 6 years. In quieter periods we may be able to accept younger guests, but this must be pre-agreed.
We are a smoke-free guest house. Smoking &/or Vaping is strictly prohibited in any part of the property, including the outside areas. Failure to observe this rule may result in an additional charge for extra cleaning and/or smoke alarm reset costs.
Pets and other animals
We are unable to accept pets or other animals on our premises. We will gladly accept registered service animals as long as we are given at least 48 hours notice. Please be aware that our premises is not particularly suitable for animals and as such those who have service animals may find that alternative accommodation is better for their needs.
Damage to Property
Please note that you are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We accept that accidents do happen and do not charge for minor damage or breakages, but if the damage or breakage is more significant and is due to something you have done, then we reserve the right to charge costs incurred to your card, together with any loss of income we may suffer if the room is not fit to be rented pending replacement of damaged items or repairs to the property.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Due to various reasons, we are unable to arrange for items not belonging to us to be shipped to you. Therefore, should you forget any items when you leave we will gladly hold onto them for a maximum of 7 days so you can arrange to have them collected. Please note that due to health and hygiene regulations any perishable items will be disposed of within 24 hours of your departure.
Privacy & Security of Personal Data
We take your privacy and security of personal data seriously and you can find our policy here: Our Privacy & Data Protection Policy